GUARANTEES

 

Do you offer any kind of low-price or price-match guarantee?

Yes. We are the company that claims to provide the lowest price available in the market and we back this claim with 110% Price-Match Guarantee. If before purchasing any of our rugs, you find a similar rug with less value at any local, online site or catalogue of Rugsforever.com, we will match the prices and along with giving you at the lesser cost, we will also beat the price by giving additional 10% of the difference.

Say for example if you find a rug which cost $400 and it is tagged $500 in our site, we will match the $400 and give at additional $10 and you have to pay final $390 for the rug.

Please note that you have to match the price before you order for the rug. No such price match will be entertained after the order is processed.

How can an item be qualified for price-match?

There are many rugs which though look alike but are not identical. In order to qualify your rug for price-match, the product of the competitor should be exactly same with similar brand, material, size, shape, colour as well as material. The price of the identical rug should be verified at the purchase time.

Which are the items that don’t qualify for price match?

Items of competitors which are factory seconds or are on clearance sale or off-quality or close-out would not be considered for price match. Rugsforever reserves the right to verify the products sold by the competitors and decide whether or not to provide price-match guarantee. Rugsforever also reserves the right to reject any kind of price match request if we feel that it doesn’t meet the required qualifications of our policy.

Do you follow any other price match restriction?

There are certain restrictions that we honour:

–          If any price cannot be verified via any printed advertisement or online.

–          Items which are out of stock or price that is in back order.

–          Cost that is written as in-store signage or as verbal quote

–          Those that would need additional purchase

–          Items that are based on buy one get one free or free when ourchased with any other item

–          Items that is less costly when you are a member of certain community or are in a discount program.

–          Items that are less costly because of a rebate or promotion of gift cards

–          When a company is going out of business or is promoting a closeout price

–          If there is any typographic error or any misprint in the ads by any of the retailers.

Can we add price-match of Rugsforever with other promotional schemes?

No. if you are availing the price-match policy than you cannot avail any other promotional schemes at the same rug. Your purchase will not be eligible for other product rebates as such.

How will shipping charge, processing fee and sales tax be affected because of price-match?

It will not affect shipping, processing or sales tax because of price-match. If any of these are applicable then they will be added with your price-matched order.

If you have any queries related to price-match guarantee, please feel free to contact our customer service department.

Is there any trial-at-home policy that you follow?

Yes. If you are a new customer or for any reason aren’t satisfied with any of our products, you have the option to return it within 30 days with no questions asked. Once your product is processed for return policy, we will refund the whole purchase price. Please note that the return shipping cost should be bared by you. Also, we would like to state here that personalized, custom made area rugs and opened area rugs are not applicable for return policy. They can be replaced only if there is any manufacturing defect or damage.

To know more about our return policy please click here

How can you guarantee my privacy?

Rugsforever follows an online industry standard through which all our customer data are kept private and secure. You can click here to know more about our privacy policy.

 

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