We're Here to Help You.
Whether you have a question about a rug, need help with a custom order, or just want to say hello, we’d love to hear from you.
How to Reach Us
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Call Us
+1 (800) 555-0199
Mon–Sat, 9am–6pm EST
Email Us
info@rugsforever.com
We reply within 24 hours
Visit Our Studio
128 Weaver’s Lane
New York, NY 10012
Showroom Hours
Tue–Sat: 10am–7pm
Sunday: 11am–5pm
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Questions & Answers
Frequently Asked Questions
How do I choose the right rug size for my room?
A good rule of thumb is to leave at least 18 inches of floor visible around the rug in living rooms, or place the front legs of furniture on the rug. For dining rooms, ensure chairs stay on the rug even when pulled out. Our team is happy to help with a personalized recommendation.
Do you offer custom rug sizes and colors?
What is your shipping and return policy?
How do I care for my handmade rug?
Rotate your rug every 6–12 months, vacuum regularly without a beater bar, and blot spills immediately with a clean cloth. We also provide a detailed care guide with every order.
Are your rugs ethically made?
Absolutely. We partner directly with artisan workshops that provide fair wages and safe working conditions. Every rug is handwoven using time-honored techniques and responsibly sourced natural materials.